Communication Service
User Guide
System Overview
The Communication Service is a communication platform designed for large, multi-tier organization...
Messaging (Email-Style Communication)
Purpose - Lets users write formal messages to individuals or groups, similar to email. Each messa...
Message Folders and Organization
Purpose - Provides mailbox organization similar to an email client, so users can quickly find an...
Broadcast Announcements
Purpose - Allows a sender to deliver a single message to a very large group of users, such as eve...
Chats (Direct and Group Conversations)
Purpose - Enables lighter-weight, conversation-style messaging between two people (direct chat) o...
Attachments and File Sharing
Purpose - Lets users attach files to messages and chat messages, and download those files later. ...
Read Tracking and Unread Counts
Purpose - Keeps users informed about what is new and what has already been read, so they can focu...
Student Admission Portal Notifications
Purpose - Delivers system-generated messages triggered by activity in the linked Student Admissio...
Role-wise Feature Summary
The system supports several user roles. Not every feature is available or applies in the same way...
Important Rules & Restrictions
The following are cross-cutting rules users should know about while using the platform. Access &...